For the purposes of this policy paper, "Action MDR" includes Action Mercantile Debt Recovery Pty Ltd and its related entities.
Action MDR has always respected the privacy of individuals. It will continue to do so by treating all personal information as confidential and by handling it in accordance with the Privacy Act and the National Privacy Principles.
During the course of its activities, Action MDR will collect, record, use and disclose personal information about natural persons who are :
a customer of Action MDR or a director of a company that is a customer of Action MDR;
a debtor, guarantor or referee of an Action MDR customer or supplier;
a contractor or supplier of goods and services to Action MDR; or
a solicitor or other professional consultant engaged by Action MDR;
Mostly, information comes direct from the persons or from their agents or intermediaries. Sometimes, it comes from third parties with a connection to the person. The type of information collected will vary considerably depending on the nature of the arrangements with Action MDR and the person's connection with the arrangements. It may include information about :
name, address and contact details;
date of birth, driver's licence particulars etc;
employment and/or business history; and
financial circumstances, income and history.
The purpose for which the information is collected, as well as its nature can result in some personal information being disclosed to parties outside of Action MDR but only where there is a valid reason for that to happen. External parties to whom information may be disclosed include (but are not limited to)
credit reporting agencies;
auditors, solicitors, and other professional consultants;
suppliers, insurers, repairers and contractors;
trade, commercial and/or mercantile agents and auctioneers;
insolvency practitioners such as Administrators, Receivers, Liquidators;
insurers, insurance brokers, insurance assessors and inspection agents;
vehicle registration authorities, motor clubs etc; and
Government Departments or Agencies (where required or authorised by Law).
As a matter of course, Action MDR will require anyone to whom personal information is made available to respect the privacy of the person to whom it relates.
Persons who want to know what personal information Action MDR holds about them and how it has been used are invited to send a written request to Action MDR.
Any such request, or any complaints or concerns should be addressed to :
Privacy Officer
Action MDR
PO Box 1640
Werribee, Victoria 3030
Phone:(03) 9860 1800 or Toll Free:1300 651 610
Fax:(03) 9860 1822 or Toll Free:1300 367 256