All Staff employed by Action MDR are highly skilled and well experienced. It is their responsibility to:
• Assess the debtor’s status, verifying their name, address and contact details
• Assess the debtor’s attitude towards the outstanding debt
• Request that the debtor pays the debt as per the client's terms and conditions
• Assess whether or not there is a dispute
• Assess whether or not such dispute is genuine
• Act as mediator in the resolution of any dispute
• Arrange repayment plans so that the debt is settled quickly
• Maintain and monitor those payment arrangements on behalf of the client
• Maintain a cordial relationship with the debtor at all times
• Maintain the client's ongoing goodwill with the debtor
Action MDR is committed to hiring only the best qualified staff, and to train them to be aware of ethics in the workplace and the situations that could lead to illegal, improper or unethical practices. All staff strictly comply with the provisions of The Privacy Act and all other relevant legislation.
All members of staff hold current Sub Agents Licenses issued by the Magistrates' Court of Victoria.